NUNU Food Facts Scanner Support

NUNU Radio Media LLC

Effective Date: July 19, 2026
Last Updated: July 23, 2026

1. Introduction

NUNU Food Facts Scanner is a privacy-focused mobile application developed by NUNU Radio Media LLC.

The application allows users to scan packaged-food barcodes and printed produce PLU numbers to access product information, ingredients, nutrition details, and related food information.

This Support page provides information about the application, available features, troubleshooting steps, and ways to contact NUNU Radio Media LLC for assistance.

2. About NUNU Food Facts Scanner

NUNU Food Facts Scanner is designed to provide convenient access to food information while maintaining a privacy-conscious approach.

The application allows users to:

Scan packaged-food barcodes.
Enter barcodes manually.
Search for products by name.
Search produce using PLU numbers.
Scan text appearing on product labels.
Create manual product and produce records.
View product information.
Review ingredients and nutrition details.
Compare products.
Save scan history locally.
Save favorite products locally.
Export selected History information.
Generate optional diagnostic support reports.

The application does not require a user account.

3. How NUNU Food Facts Scanner Works

Barcode Scanning

NUNU Food Facts Scanner uses the device camera to recognize packaged-food barcodes.

Camera frames are analyzed on the device using Apple-provided frameworks.

NUNU Radio Media LLC does not automatically save or upload camera images or video captured during barcode scanning.

Users may also manually enter barcode numbers without using the camera.

Product Information Lookup

When a packaged-food barcode is scanned or entered, the application searches available food-information sources.

The lookup process is:

The barcode is validated.
Product information is requested from Open Food Facts.
If no matching product is available, the application requests additional information through NUNU Radio Media LLC services.
The NUNU service requests a matching record from USDA FoodData Central.
Available product information is returned to the application.

Information may include:

Product name
Brand
Ingredients
Serving information
Nutrition information
Allergen information
Product-information source

Product-Name Search

Users may search for packaged foods by entering a product name or related search terms.

Product-name searches use Open Food Facts to locate matching product records.

Label Recognition

Users may photograph a product label or select a label image from the device photo library.

Text recognition is performed on the device using Apple-provided frameworks. Recognized text may assist the user when creating or reviewing product information.

Label photographs are not automatically uploaded to NUNU Radio Media LLC.

4. Supported Features

Barcode Scanner

The barcode scanner supports common packaged-food barcode formats.

For best results:

Hold the device steady.
Use adequate lighting.
Position the barcode clearly within the scanner area.
Clean the camera lens if the image appears unclear.

Manual Barcode Entry

If scanning is unavailable, users may manually enter a valid barcode number.

Manual entry can be useful when:

Packaging is damaged.
Lighting conditions are poor.
Camera access is unavailable.
The barcode is difficult to scan.

Produce Lookup

NUNU Food Facts Scanner includes produce lookup support using PLU numbers.

The bundled produce catalog is stored within the application. Searching the bundled catalog does not require transmitting PLU searches to NUNU Radio Media LLC or an external food database.

Manual Product and Produce Records

If a product cannot be found or does not have a barcode or PLU number, users may create a manual record.

Manual records are stored locally on the user’s device and are not automatically transmitted to NUNU Radio Media LLC.

Scan History

The application stores recently viewed and manually created records locally on the user’s device.

Scan History:

Does not require an account.
Is not automatically uploaded to NUNU Radio Media LLC.
Is not used for advertising or cross-app tracking.
May be deleted from within the application.

Favorites

Users may save favorite products for easier access.

Favorites:

Are stored locally.
Are not synchronized with a NUNU account.
Are not automatically shared with third parties.

Product Comparison

Users may compare available product information within the application.

Product comparisons are performed locally using information available to the application.

History Export

Users may create a CSV export containing selected History information.

The export is created locally. The user decides whether and where to share or save the file through Apple-provided sharing features.

Service Diagnostics and Support Reports

The application includes diagnostic features that can check whether connected food-information services are reachable.

Users may also generate a support report containing limited technical information, such as the application version, iOS version, general device type, saved-record count, and service-availability results.

Support reports are created locally and are not automatically sent to NUNU Radio Media LLC. The user must choose whether to share a report.

5. Troubleshooting

The Barcode Scanner Does Not Open

Check that:

Camera permission is enabled.
The application has been updated.
The device camera is functioning normally.

To review camera permission, open:

iPhone Settings → Privacy & Security → Camera → NUNU Food Facts Scanner

The Barcode Will Not Scan

Try:

Cleaning the camera lens.
Moving to an area with better lighting.
Holding the phone steady.
Moving closer to or farther from the barcode.
Centering the barcode within the scanning area.
Using manual barcode entry.

Product Information Is Not Available

Some products may not be available in connected food databases.

Possible reasons include:

The product is new and has not been added to a connected database.
The product is available only in a particular region.
The barcode was entered incorrectly.
The manufacturer has not provided product information.
The product does not have a barcode.

If a product cannot be found, users may create a manual product record.

Produce Information Is Not Available

The bundled produce catalog may not contain every regional or international PLU number.

Verify the PLU number printed on the produce sticker. If the item is still unavailable, users may create a manual produce record.

The Application Cannot Retrieve Information

Check:

The device’s internet connection.
Cellular or Wi-Fi availability.
The installed application version.
Service availability through the application’s diagnostic tools.

If the issue continues, generate a support report or contact NUNU Radio Media LLC support.

Label Recognition Does Not Find the Correct Text

Try:

Using better lighting.
Holding the device directly over the label.
Avoiding glare and shadows.
Keeping the label text clearly in focus.
Selecting a clearer photograph.
Entering the product information manually.

6. Product Information Accuracy

Food-information databases may contain incomplete, outdated, or incorrect information.

NUNU Food Facts Scanner provides general product information only.

The application:

Does not provide medical advice.
Does not diagnose health conditions.
Does not replace product packaging or labeling.
Does not replace professional nutritional or medical guidance.

Users should verify important ingredient, allergen, dietary, and nutrition information directly from product packaging and qualified professionals.

7. Privacy and Data Protection

NUNU Food Facts Scanner is designed with privacy in mind.

The application:

Does not require an account.
Does not sell personal information.
Does not contain advertising.
Does not use cross-app tracking.
Does not create advertising profiles.
Stores History, favorites, manual records, and settings locally on the device.
Does not automatically upload CSV exports or support reports.

Camera and label images are processed on the device using Apple-provided frameworks and are not automatically uploaded to NUNU Radio Media LLC.

For complete information regarding the App’s data handling, please review the NUNU Food Facts Scanner Privacy Policy“NUNU Food Facts Scanner Privacy Policy

8. Data Sources

Open Food Facts

NUNU Food Facts Scanner uses Open Food Facts as a source of packaged-food information.

Open Food Facts may provide:

Product names
Brands
Ingredients
Allergens
Serving information
Nutrition information
Product images

USDA FoodData Central

USDA FoodData Central may provide additional product and nutrition information when an exact matching record is available.

USDA information is accessed through NUNU Radio Media LLC services to protect application security and external API credentials.

Bundled Produce Catalog

The application includes a locally stored produce catalog for supported PLU-number lookups.

The bundled catalog may not include every produce item or every regional or international PLU number.

9. Frequently Asked Questions

Does NUNU Food Facts Scanner require an account?

No. The application does not require registration or account creation.

Does NUNU Radio maintain a profile of the products I scan?

No. The application does not create a user-linked, server-side scan-history profile.

Where are my History and favorites stored?

History, favorites, manual records, and application settings are stored locally on the user’s device.

Can I delete my stored information?

Yes. Users may delete individual records or clear stored History from within the application.

Removing the application also removes its locally stored information, subject to Apple-controlled device backup and restoration features.

Does the application work without a camera?

Yes. Users may manually enter a barcode, PLU number, product name, or product information.

What happens if neither connected database has the product?

The application reports that the product is unavailable and allows the user to create a manual product record.

What happens if an item does not have a barcode or PLU number?

The user may create a manual packaged-product or produce record.

Does the application provide medical advice?

No. NUNU Food Facts Scanner provides general product and nutrition information only. It is not intended to diagnose, treat, or replace professional medical or nutritional advice.

10. Contact Support

If you need assistance with NUNU Food Facts Scanner, please contact:

NUNU Radio Media LLC

Website:
https://nunuradio.com

Support Page:
https://nunuradio.com/food-facts-scanner-support/

Email:
info@nunuradio.com

11. Related Documents

For additional information, please review:

This Support page applies to NUNU Food Facts Scanner, a mobile application operated by NUNU Radio Media LLC.